Refund Policy
At RAVIOMA, we strive to ensure you’re completely satisfied with your purchase. If for any reason you're not, we’re here to assist you with your return and refund.
When will you receive your refund?
Once we receive your returned item, it will be processed by our inspection team to determine whether it meets the criteria for a refund. This inspection process typically takes between 4-7 business days. During this time, we carefully assess the returned product for any defects, damage, or signs of wear that might affect eligibility for a refund.
If the return is approved, we will process your refund within 3-5 business days. Please note that the total time for your refund to reflect in your account may vary based on your bank or payment provider’s processing times.
How will you receive your refund?
If your refund is approved, the refund will automatically be issued to your original method of payment, whether it’s your credit card or another form of payment. It may take an additional 3-5 business days for the funds to appear in your account, depending on your payment provider or bank's policies.
What should you do if there’s a problem with your return?
If you believe the product is defective, damaged, or you encounter any issues with the return process, please contact us as soon as possible. We recommend reaching out to our customer service team so we can offer the best advice and help resolve the issue swiftly. Our priority is to ensure you have a smooth and worry-free experience, and we’re more than happy to assist you in finding a resolution.
We encourage you to review the product’s condition and report any concerns to us immediately, so we can address them in a timely manner.
Need Assistance?
If you have any questions regarding your refund or return, or if you encounter any issues, please don’t hesitate to contact us. Our team is always here to help and provide you with the support you need.
Address: Duong Tao, Xa Van Tao, Huyen Thuong Tin, Ha Noi 10000, Vietnam
Thank you for shopping with RAVIOMA!